Frequently Asked Questions

How do I become a Skywalker Dealer?
Do you sell directly to the public?
Do I have to buy a certain amount to be a dealer?
How do I track my order?
What is your shipping policy?
What's your deadline for same day shipping?
When can I expect my shipments?
Can I sell your products online?
Do you offer price protection?
What's your pricing policy?
If I give you my email address, will I get SPAM?
Do you have a catalog?
What are your payment methods?
Do you allow drop shipments?
How do I return a product?

How do I become a Skywalker Dealer?Top
Any company interested in becoming an authorized Skywalker dealer must complete a simple application via Once the application is filled out online, a Skywalker CSR (Customer Service Representative) will follow up within 24hrs after the application has been processed.

Do you sell directly to the public?Top
No, we sell wholesale to CE Professionals.

Do I have to buy a certain amount to be a dealer?Top
No. We have no minimum ordering requirements.

How do I track my order?Top
Located at the top of the website, on the right under "My Account", click the "Track an order" link or simply call 800-844-9555 and ask for the customer service department.

Shipping Policy:Top
  • Skywalker offers "Free" prepaid shipping on most STOCK items. If Free Shipping is selected, the choice of carrier is at Skywalker's discretion. However, you may incur shipping fees for some products due to size, weight or dimensional weight unless the order total exceeds $1,000.00. Orders exceeding $1,000.00 will qualify for pre-paid shipping including items that would normally incur a shipping fee.
  • All products displayed on our website that may incur shipping fees are marked showing the following, "This item ships free with a qualifying $1000.00 or more order" Certain items can only be shipped by truck and cannot be ordered online. These items may incur a shipping fee at the time of order. Please check with your Skywalker Account Manager to see if your TRUCK order qualifies for discounted or free shipping.
  • These rules apply for the continental US only. Alaska or Hawaii not included.
  • Expedited shipping is always at the customer’s expense.
Free shipping applies to ground shipments only. Expedited shipping is always at the customer’s expense.

What's your deadline for same day shipping?Top

Please refer to our Time Zone Chart for details.

When can I expect my shipments?Top

Please refer to our UPS Service Maps for details.

Shipping from O'Fallon, MO Warehouse

Shipping from New Berlin, WI Warehouse

Shipping from Phoenix, AZ Warehouse

Can I sell your products online?Top

Skywalker does have a few hand selected online etailers that adhere to our MAP Policies. If you are not an approved etailer, you're strictly forbidden to sell our products online. Skywalker reserves the right to terminate all dealer privileges if any dealer is found in violation of these policies. Certain brands are strictly forbidden to sell online even by approved etailers.

Do you offer price protection? Top

Skywalker may offer lower prices on various items on a promotional or permanent basis. Unless otherwise noted, we do not offer price protection on past orders if these changes occur.

What's your pricing policy?Top

The prices listed on this website are FOB O'Fallon, Missouri, payable in U.S. dollars. Although the contents of this website, and of our printed catalog, are carefully checked and are believed to be accurate, we cannot be held liable for any inaccuracies that may exist.

If I give you my email address, will I get SPAM?Top

Absolutely NOT! We pledge to keep all of your personal information private, and will never sell your email address or offer it in any way to any outside company or agency. We will use your email address to ask questions and confirm details of your shipments.

Do you have a catalog? Top

Yes, authorized dealers may request a catalog at no charge by phone 800-844-9555 or download it online located in the "My Account" section.

What are your payment methods?Top

Skywalker accepts all major credit cards and does allow C.O.D Checks, however you must be approved to pay C.O.D; you can apply anytime or simply during registration. After company/personal check status is approved Skywalker Communications will continue to accept your checks for C.O.D. shipments as long as there are none returned by the bank as uncollectible. For any checks returned "Insufficient Funds" or for any other reason other than a bank error, Skywalker will charge a $25.00 per check fee. Any checks returned which cannot be re-deposited or covered by wire draft will be added back to your account and charged interest at a rate of one and one-half percent (1-1/2 %) per month, which is an annual rate of eighteen percent (18%) until the total amount of the check is paid in full. Should legal action be required to collect upon any check, Skywalker Communications shall charge any and all costs incurred to the presenter of said check or the company on whose behalf the check was presented. The venue of any such legal action necessary to collect upon such debt shall lie in St. Charles County, State of Missouri, unless another venue is designated by Skywalker.

Do you allow drop shipments?Top

Yes, however shipments addressed to any location other than the shipping address listed on the customer's account must be verified in writing, via email or fax. Customer assumes full responsibility for any charges that may occur due to incorrect or incomplete shipping information.

How do I return a product?Top

In general, Skywalker products (excluding clearance and discontinued items) can be returned within 30 days of purchase. Defective products returned within the first 30 days of invoicing are available for exchange. After the 30 day exchange period, products may be repaired or exchanged at the discretion of the manufacturer's policies.

Skywalker will not reimburse shipping costs on products returned due to order error or surplus. "Non Defective" merchandise can be returned after 60 days at the dealer's cost of return shipping back to Skywalker . A 25% re-stocking fee will be applied to all returns after 60 days. No merchandise returns after 90 days. All product returns must have prior notification from Skywalker. A Return Authorization number will be issued by Skywalker and must be included with the returned product(s). The Return Authorization number must be visible on the outside of the box (handwritten or typed label). All products must be returned in their original packaging in order to receive credit. In expedited situations, Skywalker may ship advanced product replacements and/or issue a product credit prior to the product return. Failure of the dealer to return the product(s) will result in a charge for the product and/or a reversal of the product credit. Returns must be sent to the address below:

Attn: Returns
1760 W. Terra Lane
O'Fallon, MO, 63366

All returns must include the pre-assigned Return Authorization (RA) Number.

Customer Service