What are your hours?
Business hours at the O'Fallon MO, New Berlin, WI, and Indianapolis, IN stores are:
Monday thru Friday, 8:00 am to 5:00 pm
What is your mailing address? Company Headquarters:
9390 Veterans Memorial Pkwy
O'Fallon MO 63366
New Berlin Branch:
2445 South 179th Street
New Berlin, WI 53146
Indianapolis Branch:
5701 Fortune Circle, Suite F
Indianapolis, IN 46241
Las Vegas Branch:
2875 North Lamb Blvd, Suite 4
Las Vegas, NV 89115
If I give you my email address, will I get SPAM?
Absolutely NOT! We will use your email address only to ask a question regarding an order we are processing for you, or confirm details of your shipment. We also may use your email address to keep you informed about the status of your account, and also to offer you unadvertised specials from time to time. We pledge to keep all your personal information private, and will never sell your email address or offer it in any way to any outside company or agency.
What is your Pricing Policy?
The prices listed on this website are FOB O'Fallon, Missouri, payable in U.S. dollars. Although the contents of this website, and of our printed catalog, are carefully checked and are believed to be accurate, we cannot be held liable for any inaccuracies that may exist.
What is your minimum order?
There is no minimum order.
What is your backorder policy?
If you choose an item that is currently out of stock, or order a quantity of an item that exceeds the amount on hand, you will have the option to proceed and the item will be put on backorder, or you can go back and adjust the quantity or remove the item from your order.
Is there a charge for your printed catalog?
There is no charge for sending a printed catalog to any US zip code.
What are your payment methods?
Our terms are Cash, MasterCard, Visa, Discover/Novus, American Express, Cashiers Check or Bank Wire. Company Check and/or Net Terms upon approval. Prices do not include freight charges or insurance. Credit Cards are authorized when the order is submitted, and charged to the credit card account when the order is filled. Over-payments and refunds are applied to the same credit card account.
Do you accept Debit Cards?
Yes
Will I have to pay sales tax?
We are required by law to collect current state sales tax from residents of Missouri, Wisconsin, Indiana, and Nevada unless you have submitted your tax exempt certificate to Skywalker prior to ordering.
What is your Return Policy?
Skywalker will accept products returned by customers for a period of 14 days from date of sale, provided: A) the item is not a Special Order item B) the item is in new condition completely intact with all cables, accessories, manuals, etc. included in the original box. A restocking fee of $10.00 will apply on all returned products. Special Order items may not be returned except in the case of defects and will receive exact replacement only. No credit will be issued for Special Order items.
Deductions for returned products: Any item which is returned in incomplete condition, i.e. missing cables, manuals, remotes, etc. will be subject to a charge at Skywalker’s sole discretion. In the event that you are charged by Skywalker for items missing and the items are returned within 7 days, you will be credited for the amount charged upon return of the missing items.
What do I do if I receive damaged merchandise?
If you receive damaged merchandise, follow the instructions below: UPS damage claim:
If you can visually see that the product has been damaged, REFUSE to accept the shipment from UPS.
If you discover damage to the product after you have already accepted and signed for the shipment, contact Skywalker immediately. (Important note: DO NOT SHIP THE PRODUCT BACK TO US AT THIS TIME! Doing so will void any damage claim with UPS.) Skywalker will contact UPS and arrange to have a UPS inspector come to your premises and visually inspect the package for damage. If UPS approves the claim, Skywalker will then send you a replacement product, and UPS will pick up the damaged product for return to Skywalker.
Common carrier (truck) damage claim:
All truck shipments are F.O.B. Skywalker’s warehouse. Skywalker’s obligation ends when the carrier picks up the product at our warehouse. All damage claims must be made by the customer to the trucking company. If you can visually see that the product has been damaged in transit, make a notation on the Bill of Lading before signing it. It is also helpful if you can take a photograph of the damage. It is important to make your claim to the shipper within 24 hours of receipt of the damaged product. Call the Skywalker Shipping Dept. if you need further assistance in filing your claim.
What it I receive defective merchandise?
If you receive defective merchandise, call Skywalker at: 1-800-844-9555 ext. 143 to obtain a Returned Merchandise Authorization (RMA). Be prepared to provide the following information: Company Name and Telephone Number, Skywalker Part # & Serial # (if applicable), Invoice Number and Date of Purchase, and a complete description of the problem. RMA Numbers are valid for 30 days. Items should be returned to Skywalker (with a copy of the original invoice) freight prepaid. (Skywalker will pay for return shipment of replacement parts.) Any item returned beyond the 30 day RMA period, without a valid RMA number, or sent C.O.D. will be refused. Merchandise must be in the original box and must include all manuals, remotes, cables, packing and other materials. The RMA number should be prominently displayed on the shipping label of each box containing returned product. Do not write on the box itself. Test thoroughly any item which you suspect to be defective. A check-out fee of $25.00 will be charged for any item which is returned as defective, and subsequently found to be non-defective by Skywalker technicians. Freight charges for the non-defective product will be the responsibility of the customer.
What if delivery is unsuccessful?
You are responsible for the shipping charges from and back to Skywalker Communications if delivery was unsuccessful for the following reasons:
1. No one was present at the shipping location to accept delivery after 3 attempts.
2. Shipment was refused.
What shipping methods do you use?
Skywalker ships UPS, USPS, common carrier, or Local Delivery Service where available.
UPS is our preferred carrier. Please note that UPS cannot deliver to a Post Office Box.
What are your shipping charges?
UPS charges are based on actual and/or dimensional weight, destination, and insurance fees.
USPS charges are based on weight and type of service requested.
Truck charges are FOB Skywalker's warehouse, and will be quoted on a case by case basis.
What is your policy for Same-Day shipping?
Generally, orders that are received by 2:00pm are processed and shipped via UPS the same day. Orders shipped via USPS or truck freight will be shipped the next business day.
What is your Warranty Policy?
Skywalker Signature Series Products Limited Lifetime Warranty
All Skywalker Signature Series brand products are warranted to be free of defects in design, material or workmanship, or Skywalker will repair or replace any defective item.
Other Manufacturers' Products
Many items carried by Skywalker carry individual warranties from the respective manufacturer.
Specials
Weekly Specials Check out these SPECIAL LOW PRICES on our featured items of the week. Quantities might be limited so CALL TODAY!
