Policies and Ordering:

Terms and Conditions
Ordering and Shipping Details
Dealer Registration, Payment Terms and Conditions
Product Returns
Internet Sales
Price Protection

Skywalker.com Use, Policies, and Disclaimers:

Contacting the website
Drop Shipments
Price Lists
Account Termination
Privacy
Security



Policies

Please note that all approved users of this site have agreed to the following terms and conditions.

Terms and Conditions:Top

By accepting these Terms and Conditions, you are agreeing that you are solely responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password.

You represent and warrant that:
  • You are 18 years or older;
  • You are using your actual identity and any information you provide is accurate and complete;
  • You are legally authorized to use the payment methods stored;
  • Your use of our site will not violate any local, state, national, or international laws or regulations;
  • You have read and agreed to these Terms and Conditions
Disclaimer:

All Skywalker Terms & Conditions are subject to change without notice. The contents of this website, are to the best of our ability, accurate. In isolated cases, however, incorrect images, description and/or specifications may be found. In the case of inaccuracies, Skywalker is not responsible, in any way, for any inaccuracies of content.

Orders and Shipping Details:Top

Orders for all products can be done via skywalker.com, by phone, in person, or purchase-order by fax. Skywalker uses UPS Ground and USPS Mail for most shipments with the exception of shipments that must ship via LTL Carrier. Orders shipping via LTL Carrier, or via Free Everyday Shipping, are selected by Skywalker and are determined by rate and performance. We only ship to the 48 contiguous states. Orders that are being picked up from local warehouses can be picked up at their local store between the hours of 8am - 5pm.

Shipping Policy:
  • Skywalker offers "Free" prepaid shipping on most STOCK items. If Free Shipping is selected, the choice of carrier is at Skywalker's discretion. However, you may incur shipping fees for some products due to size, weight or dimensional weight unless the order total exceeds $1,000.00. Orders exceeding $1,000.00 will qualify for pre-paid shipping including items that would normally incur a shipping fee.
  • All products displayed on our website that may incur shipping fees are marked showing the following, "This item ships free with a qualifying $1000.00 or more order" Certain items can only be shipped by truck and cannot be ordered online. These items may incur a shipping fee at the time of order. Please check with your Skywalker Account Manager to see if your TRUCK order qualifies for discounted or free shipping.
  • All SPECIAL ORDERED ITEMS and DROP SHIPPED ITEMS DO NOT QUALIFY for FREE SHIPPING.
  • These rules apply for the continental US only. Alaska or Hawaii not included.
  • Expedited shipping is always at the customer’s expense.
Free shipping applies to ground shipments only. Expedited shipping is always at the customer’s expense.


Order Cutoff Times:

Skywalker makes every effort to ship all orders placed by 4:00pm that same day when possible. Orders shipping via Truck Freight should be placed by 2:30pm for same-day shipping. Time zones vary by location.



Please refer to our UPS Service Maps for details.

Shipping from O'Fallon, MO Warehouse

Shipping from New Berlin, WI Warehouse

Shipping from Phoenix, AZ Warehouse


Drop Shipments Top

All Drop Ship (ECommerce) customers are required to pay a service charge of $5 per shipment which is applied at checkout. Shipments addressed to any location other than the shipping address listed on the customer's account must be verified in writing, via email or fax. Customer assumes full responsibility for any charges that may occur due to incorrect or incomplete shipping information.

Dealer Registration, Payment Terms and Conditions: Top

Any company interested in becoming an authorized Skywalker dealer must complete a simple online application. Once the application is completed, a Skywalker Customer Service Representative will follow up within 5 days after the application has been processed. Terms can be requested at the end of the application process or at any time thereafter by completing the form available from our website www.skywalker.com.. Terms are based on credit reports, bank & trade-references, and spending levels with Skywalker. Accounts more than 15 days past due may be placed on hold. Skywalker reserves the right to send any account more than 30 days past due to a collection agency. This could result in repayment though litigation and attorney fees. Skywalker reserves the right to unilaterally deactivate any account at any time without notice. Skywalker accepts all major credit cards and allows payment by check with prior approval. We do not ship C.O.D. For any checks returned "Insufficient Funds" or for any other reason other than a bank error, Skywalker charges $25.00 per check. For any returned checks, the amounts will be added back to your account and charged interest at a rate of one and one-half percent (1-1/2 %) per month, which is an annual rate of eighteen percent (18%) until the total amount of the check is paid in full. Should legal action be required to collect upon any check, Skywalker shall charge any and all costs incurred to the presenter of said check or the company on whose behalf the check was presented. The venue of any such legal action necessary to collect upon such debt shall lie in St. Charles County, State of Missouri, unless another venue is designated by Skywalker
  • Information. You promise that the Payment Method and other information you provide is valid, accurate, and complete. If you provide any information that is untrue or inaccurate Skywalker has reasonable grounds to suspect that such information is untrue or inaccurate, that you have otherwise acted in a fraudulent manner, or that your account is otherwise subject to fraud, Skywalker has the right to terminate your account and refuse any and all current or future access to or use of Skywalker.com. Skywalker may suspend or terminate the account and the associated terms, and all the information contained within your account may be deleted permanently.

  • Storage/Revocation. You authorize Skywalker to retain and store your Payment Method information until such time you revoke this authorization by removing payment information. Your revocation of this authorization will have no effect on your liability for charges and fees that you have incurred in connection with your use of Skywalker prior to such revocation.

  • Authorization. When you supply Skywalker with a Payment Method, you authorize Skywalker to bill that Payment Method for any and all charges and fees incurred in connection with the purchase. The terms of your Payment Method are determined by an agreement(s) between you and your financial institution. You are responsible for any legal, regulatory, or banking penalties and fees that may be assessed for supplying false information to us for use with Skywalker.com.
Product Returns Top

Skywalker offers a variety of products from numerous manufacturers. Please check the product page on our website to determine answers to specific warranty questions or call 800-844-9555 ext 4265.

In general, products sold under any Skywalker brand name (excluding clearance and discontinued items) can be returned within 30 days of purchase provided the product can still be sold as "new". Defective products can be returned at any time for exchange or repair based on the age of the product and its warranty status. All returns are accepted at our sole discretion. Products from other manufacturers each have their own warranty and exchange policies. Please refer to the specific product web page on our site for clarifications or call 800-844-9555 ext 4265. Skywalker will not reimburse shipping costs for returned products regardless of the reason for the return. Products returned are subject to a 15% re-stocking fee. All product returns must have prior notification from Skywalker. A Return Authorization number will be issued by Skywalker and must be visible on the outside of the box (handwritten or typed label). All products must be returned in their original packaging in order to receive credit.

Returns must be sent to the address below:

Skywalker
Attn: Returns
1760 W. Terra Lane
O'Fallon, MO, 63366
USA

Internet Sales Top

If you are not an approved e-tailer, you're strictly forbidden to sell our products online. Skywalker reserves the right to terminate all dealer privileges if any dealer is found in violation of these policies.

Price Protection Top

Skywalker may offer lower prices on various items on a promotional or permanent basis. Unless otherwise noted, we do not offer price protection on past orders if these changes occur.

Contacting the Web Site Top
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at: website@skywalker.com

Price Lists Top

Possession of a confidential price list does not constitute the right to purchase as a dealer. All prices and information are subject to change without prior notice. The content of both our printed catalog and our online catalog have been carefully checked before distribution and are believed to be reliable, however, no responsibility can be assumed for inaccuracies that may exist. All information is subject to change without prior notice.

Account Termination Top

Skywalker's terms and conditions are applicable to you when accessing the site and/or completing the registration or shopping process. Skywalker reserves the right to terminate an account without notice at any time, for any reason.

Privacy Policy Top

Skywalker has a firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: skywalker.com. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart and to make sure you don't see the same ad repeatedly. We use cookies to deliver content specific to your interests and for other purposes. Our site's registration forms require users to give us contact information (like their name and email address), unique identifiers, and financial information (like their account or credit card numbers). We use customers contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Financial information that is collected is used to check the users' qualifications for registration, to bill the user for products and services, and for other purposes. Unique identifiers are collected to verify the user's identity, for use as account numbers in our record system, and for other purposes. This site contains links to other sites. Skywalker.com is not responsible for the privacy practices or the content of such Web sites. Our site uses order forms for customers to request information, products, and services. We collect visitor's contact information (like their email address). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary.

Skywalker may aggregate information on our entire customer base for analysis purposes, but a user's individual personal information will never be sold or provided to any party except as provided above. If you visit our site, we may automatically collect and store the following information;
  • The name of the domain from which you access the Internet.
  • The type of browser and operating system used to access our site.
  • The date and time you access our site.
  • This information is used by our software programs on our website to create summary statistics that allow us to assess the number of visitors, determine technical design specifications, monitor system performance, and help us make our site more useful to customers. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
Security Top

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All contact information, unique identifiers, and financial information is considered confidential, and is only accessible for accounting and administrative purposes. Use of any confidential information by any unauthorized person(s) may result in criminal prosecution.

Customer Service