Policies and Ordering:
Terms and Conditions
Ordering and Shipping Details
Dealer Registration, Payment Terms and Conditions
Skywalker.com Use, Policies, and Disclaimers:
Contacting the website
Please note that all approved users of this site have agreed to the following terms
By accepting these Terms and Conditions, you are agreeing that you are solely responsible
for maintaining the confidentiality of your account and password, and you agree
to accept responsibility for all activities that occur under your account or password.
You represent and warrant that:
- You are 18 years or older;
- You are using your actual identity and any information you provide is accurate and
- You are legally authorized to use the payment methods stored;
- Your use of our site will not violate any local, state, national, or international
laws or regulations;
- You have read and agreed to these Terms and Conditions
All Skywalker Terms & Conditions are subject to change without notice. The contents of this website, are to the best of our ability, accurate.
In isolated cases, however, incorrect images, description and/or specifications may be found.
In the case of inaccuracies, Skywalker is not responsible, in any way, for any inaccuracies of content.
Orders for all products can be done via skywalker.com, by phone, in person, or purchase-order
by fax. Skywalker uses UPS Ground and USPS Mail for most shipments with the exception of shipments that must ship via
Orders shipping via LTL Carrier, or via Free Everyday Shipping, are selected by Skywalker and are determined by rate and
We only ship to the 48 contiguous states. Orders that are being picked up from local warehouses
can be picked up at their local store between the hours of 8am - 5pm.
- Skywalker offers "Free" prepaid shipping on most STOCK items. If Free Shipping is selected, the choice of carrier is at Skywalker's discretion. However, you may incur shipping fees for some products due to size, weight or dimensional weight unless the order total exceeds $1,000.00. Orders exceeding $1,000.00 will qualify for pre-paid shipping including items that would normally incur a shipping fee.
- All products displayed on our website that may incur shipping fees are marked showing the following, "This item ships free with a qualifying $1000.00 or more order" Certain items can only be shipped by truck and cannot be ordered online. These items may incur a shipping fee at the time of order. Please check with your Skywalker Account Manager to see if your TRUCK order qualifies for discounted or free shipping.
- All SPECIAL ORDERED ITEMS and DROP SHIPPED ITEMS DO NOT QUALIFY for FREE SHIPPING.
- These rules apply for the continental US only. Alaska or Hawaii not included.
- Expedited shipping is always at the customer’s expense.
Free shipping applies to ground shipments only. Expedited shipping is always at the customer’s expense.
Skywalker makes every effort to ship all orders placed by 4:00pm that same day when possible.
Orders shipping via Truck Freight should be placed by 2:30pm for same-day shipping.
Time zones vary by location.
Please refer to our UPS Service Maps for details.
Shipping from O'Fallon, MO Warehouse
Shipping from New Berlin, WI Warehouse
Shipping from Phoenix, AZ Warehouse
All Drop Ship (ECommerce) customers are required to pay a service charge of $5 per shipment
which is applied at checkout. Shipments addressed to any location other than the shipping address listed on the
customer's account must be verified in writing, via email or fax. Customer assumes
full responsibility for any charges that may occur due to incorrect or incomplete
Any company interested in becoming an authorized Skywalker dealer must complete
a simple online application. Once the application is completed, a Skywalker Customer
Service Representative will follow up within 5 days after the application has been
processed. Terms can be requested at the end of the application process or at any
time thereafter by completing the form available from our website www.skywalker.com..
Terms are based on credit reports, bank & trade-references, and spending levels
with Skywalker. Accounts more than 15 days past due may be placed on hold. Skywalker
reserves the right to send any account more than 30 days past due to a collection
agency. This could result in repayment though litigation and attorney fees. Skywalker
reserves the right to unilaterally deactivate any account at any time without notice.
Skywalker accepts all major credit cards and allows payment by check with prior
approval. We do not ship C.O.D. For any checks returned "Insufficient Funds" or
for any other reason other than a bank error, Skywalker charges $25.00 per check.
For any returned checks, the amounts will be added back to your account and charged
interest at a rate of one and one-half percent (1-1/2 %) per month, which is an
annual rate of eighteen percent (18%) until the total amount of the check is paid
in full. Should legal action be required to collect upon any check, Skywalker shall
charge any and all costs incurred to the presenter of said check or the company
on whose behalf the check was presented. The venue of any such legal action necessary
to collect upon such debt shall lie in St. Charles County, State of Missouri, unless
another venue is designated by Skywalker
- Information. You promise that the Payment Method and other information you
provide is valid, accurate, and complete. If you provide any information that is
untrue or inaccurate Skywalker has reasonable grounds to suspect that such information
is untrue or inaccurate, that you have otherwise acted in a fraudulent manner, or
that your account is otherwise subject to fraud, Skywalker has the right to terminate
your account and refuse any and all current or future access to or use of Skywalker.com.
Skywalker may suspend or terminate the account and the associated terms, and all
the information contained within your account may be deleted permanently.
- Storage/Revocation. You authorize Skywalker to retain and store your Payment
Method information until such time you revoke this authorization by removing payment
information. Your revocation of this authorization will have no effect on your liability
for charges and fees that you have incurred in connection with your use of Skywalker
prior to such revocation.
- Authorization. When you supply Skywalker with a Payment Method, you authorize
Skywalker to bill that Payment Method for any and all charges and fees incurred
in connection with the purchase. The terms of your Payment Method are determined
by an agreement(s) between you and your financial institution. You are responsible
for any legal, regulatory, or banking penalties and fees that may be assessed for
supplying false information to us for use with Skywalker.com.
Skywalker offers a variety of products from numerous manufacturers. Please check
the product page on our website to determine answers to specific warranty questions
or call 800-844-9555 ext 4265.
In general, products sold under any Skywalker brand name (excluding clearance and
discontinued items) can be returned within 30 days of purchase provided the product
can still be sold as "new". Defective products can be returned at any time for exchange
or repair based on the age of the product and its warranty status. All returns are
accepted at our sole discretion. Products from other manufacturers each have their
own warranty and exchange policies. Please refer to the specific product web page
on our site for clarifications or call 800-844-9555 ext 4265. Skywalker will not
reimburse shipping costs for returned products regardless of the reason for the
return. Products returned are subject to a 15% re-stocking fee. All product returns
must have prior notification from Skywalker. A Return Authorization number will
be issued by Skywalker and must be visible on the outside of the box (handwritten
or typed label). All products must be returned in their original packaging in order
to receive credit.
Returns must be sent to the address below:
1760 W. Terra Lane
O'Fallon, MO, 63366
If you are not an approved e-tailer, you're strictly forbidden to sell our products
online. Skywalker reserves the right to terminate all dealer privileges if any dealer
is found in violation of these policies.
Skywalker may offer lower prices on various items on a promotional or permanent
basis. Unless otherwise noted, we do not offer price protection on past orders if
these changes occur.
If you have any questions about this privacy statement, the practices of this site,
or your dealings with this Web site, you can contact us at: firstname.lastname@example.org
Possession of a confidential price list does not constitute the right to purchase
as a dealer. All prices and information are subject to change without prior notice.
The content of both our printed catalog and our online catalog have been carefully
checked before distribution and are believed to be reliable, however, no responsibility
can be assumed for inaccuracies that may exist. All information is subject to change
without prior notice.
Skywalker's terms and conditions are applicable to you when accessing the site and/or
completing the registration or shopping process. Skywalker reserves the right to
terminate an account without notice at any time, for any reason.
Skywalker has a firm commitment to privacy. The following discloses our information
gathering and dissemination practices for this website: skywalker.com. We use your
IP address to help diagnose problems with our server, and to administer our Web
site. Your IP address is used to help identify you and your shopping cart and to
gather broad demographic information.
and for other purposes. Our site's registration forms require users to give us contact
information (like their name and email address), unique identifiers, and financial
information (like their account or credit card numbers). We use customers contact
information from the registration form to send the user information about our company.
The customer's contact information is also used to contact the visitor when necessary.
Financial information that is collected is used to check the users' qualifications
for registration, to bill the user for products and services, and for other purposes.
Unique identifiers are collected to verify the user's identity, for use as account
numbers in our record system, and for other purposes. This site contains links to
other sites. Skywalker.com is not responsible for the privacy practices or the content
of such Web sites. Our site uses order forms for customers to request information,
products, and services. We collect visitor's contact information (like their email
address). Contact information from the order form is used to send orders to our
customers. The customer's contact information is used to get in touch with the visitor
Skywalker may aggregate information on our entire customer base for analysis purposes,
but a user's individual personal information will never be sold or provided to any
party except as provided above. If you visit our site, we may automatically collect
and store the following information;
- The name of the domain from which you access the Internet.
- The type of browser and operating system used to access our site.
- The date and time you access our site.
- This information is used by our software programs on our website to create summary
statistics that allow us to assess the number of visitors, determine technical design
specifications, monitor system performance, and help us make our site more useful
to customers. Only authorized employees, agents and contractors (who have agreed
to keep information secure and confidential) have access to this information.
This site has security measures in place to protect the loss, misuse and alteration
of the information under our control. All contact information, unique identifiers,
and financial information is considered confidential, and is only accessible for
accounting and administrative purposes. Use of any confidential information by any
unauthorized person(s) may result in criminal prosecution.